Privacy Policy

Privacy Policy

Effective Date: 12 January 2025

Infinyx Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”).

1. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Infinyx Pty Ltd
180 Queens Parade, Fitzroy North VIC 3068
Attn: Privacy
Email: [email protected]

2. Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Messages and enquiries
  • URLs provided during interactions
  • Conversation logs

This information is collected via forms, chat interactions, and other communications on our website or through our services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Customer support
  • Service improvement
  • Analytics and performance tracking

We do not currently use your information for lead generation or marketing communications.

4. Disclosure to Third Parties

We may use third-party service providers to host, store, or process your information. These service providers, including but not limited to Microsoft and Google Analytics, may host data outside of Australia. We ensure these providers comply with applicable data protection laws.

We do not share your personal information with partners or affiliates.

5. Data Retention

We retain your personal information for up to seven (7) years, unless a longer retention period is required by law or necessary to resolve disputes or enforce our agreements.

6. Your Rights

You have the right to:

  • Request access to your personal information.
  • Request correction or deletion of your personal information.

To exercise these rights, please contact us by post or email at the address provided in Section 1.

7. Cookies and Analytics

We do not currently use cookies on our website; however, we may implement cookies in the future for analytical purposes, including Google Analytics. These cookies help us analyse website performance and improve user experience. Updates to this policy will include details of such use if implemented.

8. Data Security

We take the security of your personal information seriously and have implemented measures including:

  • Multi-factor authentication (MFA)
  • Secure storage of data

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

9. Data Breach Notifications

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

10. Complaints and Escalations

If you believe we have breached the Privacy Act or mishandled your personal information, you may contact us at the address provided in Section 1. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website, and the effective date will be revised accordingly.

Thank you for trusting Infinyx.